Raine & Rose Limited (“we”, “our”, “us”) is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information when you visit www.raineandrose.ie make a purchase, or interact with us.

We operate in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018 (Ireland).

Information We Collect

We collect personal data that you voluntarily provide when you:

  • Create an account or place an order
  • Subscribe to our newsletter
  • Contact customer service
  • Participate in promotions or giveaways

This may include:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely via third-party providers)
  • Order history
  • IP address and device/browser information (via cookies)

How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Contact you with updates related to your order
  • Respond to your enquiries or requests
  • Send marketing emails (if you opt in)
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations

Marketing Communications

You will only receive promotional emails if you have explicitly opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us at customerservice@raineandrose.ie.

We do not sell or rent your information to third parties for marketing purposes.

Cookies

Our website uses cookies to enhance your shopping experience, track analytics, and enable certain features such as your cart or login state. You can manage or disable cookies through your browser settings.

Sharing Your Data

We only share your information with third parties necessary to run our business, including:

  • Payment processors (e.g., Stripe)
  • Delivery partners (e.g., An Post, DPD)
  • Website hosting and email marketing providers

All service providers are contractually obligated to keep your data secure and GDPR-compliant.

How We Store & Protect Your Data

Your personal information is stored securely on encrypted systems. We take reasonable technical and organisational steps to protect it from loss, misuse, unauthorised access, or disclosure.

We retain your data only for as long as necessary to provide our services or meet legal obligations.

Your Rights (under GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time (e.g., unsubscribe)
  • Lodge a complaint with the Data Protection Commission in Ireland

To exercise any of these rights, please contact us at customerservice@raineandrose.ie .

Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram). We are not responsible for their privacy policies or practices.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Raine & Rose Limited

Email: customerservice@raineandrose.ie

Registered Address: Unit 2, 2 Bridge Street Athlone, Westmeath, N37 F1W4, Ireland.